General Terms and Conditions (GT&C)

These General Terms and Conditions set out the rules for using the website inkbook.eu (the "Service") and the terms of sale for products and digital services offered to Consumers.

1. THE SERVICE PROVIDER (ADMINISTRATOR)

The Service is owned and operated by inkBOOK EUROPE Sp. z o.o., a company incorporated under the laws of Poland.

• Registered Office: ul. Ostrowskiego 7, 53-238 Wrocław, Poland.

• Company ID (KRS): 0000855695 | Tax ID (VAT EU): PL8971882171.

• Contact: For support across Europe, please contact us at help@inkbook.eu.

2. SCOPE OF SERVICE AND ORDERING

2.1. The Service facilitates the sale of e-readers and digital content to Consumers.

2.2. By placing an order, you confirm that you are a Consumer (a natural person acting for purposes outside your trade or profession) and that you are of legal age (over 18) in your country of residence. 

2.3. The agreement is concluded in English but refers to Polish law. By clicking the final order button, you make a binding offer to purchase. You will receive an automated confirmation email acknowledging receipt of your order and the commencement of the contract. 

2.4. While the Service is primarily designed for Consumers, if you make a purchase for purposes related to your commercial or professional activity (Business Customer, B2B) you accept following restrictions:

2.4.1. Right of Withdrawal. The 14-day (and 21-day extended) right of withdrawal is strictly excluded. All sales to Business Customers are final.

2.4.2. Liability. inkBOOK’s liability for any damages (including lost profits) is limited to the value of the order.

2.4.3. Warranty. To the maximum extent permitted by law, the legal guarantee for defects (also called the European Union Seller’s responsibility to Consumers), is excluded for non-Consuments (Business, B2B), only the producer’s limited warranty is in force.

2.5. Orders are processed upon receipt of payment.

3. PRICES, TAXES, CURRENCY, AND OMNIBUS COMPLIANCE

3.1. VAT and Pricing. Prices initially displayed on the website are base prices (net prices) excluding country-specific VAT. And because VAT rates vary across the European Union, the final statutory VAT rate (and the final total price) will be calculated and displayed once you have selected your country of destination in the checkout process.

3.2. For orders shipped outside the EU, VAT will typically be removed from the total (0% VAT), but you will be responsible for local import taxes upon delivery.

3.3. All prices on inkbook.eu are stated in Euro (EUR) (or local currency where applicable) and after choosing a country of destination, they also show the statutory country specific Value Added Tax (VAT) required by EU law and a destination country. Also the shipping costs are calculated based on the delivery destination. The final price paid to inkBOOK including VAT and shipping costs is clearly displayed to you before you finalize your purchase.  

3.3. Price Transparency. In accordance with the EU Omnibus Directive, whenever a price reduction (sale) is announced, we display the lowest price applied to that product during a period of at least 30 days prior to the reduction. 

4. PAYMENTS

4.1. We offer secure EU-standard payment methods, including credit/debit cards (Visa, Mastercard), PayPal, quick and standard bank transfer, Giropay and digital wallets (Apple Pay, Google Pay) and Klarna - Flexible payments. 

4.2. Transactions are encrypted and processed by authorized payment service providers. We do not store your full payment card details.

4.3. Payments are processed by Stripe Inc. 354 Oyster Point Boulevard South San Francisco, California, 94080, USA and by Klarna Bank AB (publ). Sveavägen 46, 111 34 Stockholm. Organization number: 556737-0431.

4.5. In order to offer you payment methods, we might pass your personal data to the payment processor to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with the payment processor's own privacy notice.

4.6. A User who is a Company and not a Consumer may submit a request to receive a commercial VAT invoice for European movement of goods (VAT paid by Company in the destination country). The request must be made during the ordering process by providing a full, active in VIES, and correct Company VAT ID company data and the order number to help@inkbook.eu. The Administrator is unable to issue VAT invoices for orders that have already been shipped if the User did not provide a correct NIP number during the purchase process.

5. DELIVERY

5.1. We deliver to most countries but not to every country. If you are not able to choose the country of destination at the checkout, that means that we do not deliver there. 

5.2. Delivery times vary by region but are typically estimated at 3-7 business days from the date of dispatch (except if written differently at the mode of delivery). You will receive tracking information once your order leaves our warehouse.

6. RIGHT OF WITHDRAWAL (14-DAY RETURNS)

6.1. Standard EU Right. Under EU law, you have the right to withdraw from this contract within 14 days without giving any reason. 

6.2. inkBOOK Extension. As a gesture of goodwill, we extend this return period to 21 days for all inkBOOK brand e-readers. 

6.3. Exemptions. The right of withdrawal does not apply to:

• Digital content (e.g., e-books, subscription codes) if the performance has begun with your prior express consent and acknowledgment that you lose your right of withdrawal.

• Goods made to your specifications or clearly personalized. 

6.4. How to Return. Notify us at help@inkbook.eu. You are responsible for the direct cost of returning the goods, and the risk of transportation damage is yours until the package is received at our warehouse. Please ensure the items are packed securely. 

6.5. Refunds. We will refund all payments received from you, including standard delivery costs (cheapest to your destination), within 14 days of receiving returned goods at our warehouse. We may withhold the refund until we receive the goods back.

6.6. Non-EU Customers. If you are purchasing from outside the European Union (e.g., UK, USA, Canada, etc.):

6.6.1. The 14-day and 21-day return rights do not apply unless explicitly required by the mandatory laws of your country.

6.6.2. Import Duties and Taxes. You are the 'importer of record' and are solely responsible for any local customs duties, import taxes, or clearance fees usually collected by your custom office by the couriers but not exclusively. inkBOOK is not responsible for delays caused by customs.

7. CONFORMITY OF GOODS AND WARRANTY (LEGAL GUARANTEE)

7.1. We are legally required to provide goods that are in conformity with the contract. 

7.2. In the event of a defect or non-conformity (e.g., the product does not work as described), you have rights under the EU Sale of Goods Directive and local consumer laws. The EU Legal Guarantee of Sellers responsibility for Consumers is 24 months. 

7.3. Response Time. We commit to responding to any formal complaint within 14 days. In accordance with high consumer protection standards, if we fail to respond within this timeframe, the complaint is deemed accepted. 

7.4. If a product is faulty, you may request a repair, a replacement, or, if those are not possible, a price reduction or a full refund.

8. DIGITAL CONTENT AND SERVICES

8.1. For products involving digital elements (e.g., operating systems or pre-installed apps), we provide necessary security and functional updates as required by the EU Digital Content Directive. 

8.2. Access to third-party services (e.g., Nextory, Storytel, Kindle, BookBeat, Kobo, Onleihe, eBiblio, WatPad, Skoobe, and s.o.) is subject to the terms provided by those specific service providers.

9. SERVICE OPERATION AND USER-GENERATED CONTENT

9.1. Service Availability. We make every effort to ensure that the web sales and support Service and all features provided through it are available continuously and operate without disruption including but not limited to support e-mail help@inkbook.eu.

9.2. Maintenance and Updates. The Administrator reserves the right to temporarily suspend access to the Service, in whole or in part, to perform necessary maintenance, introduce improvements, or add new features. While we aim to minimize inconvenience, such actions may be taken without prior notice.

9.3. Platform Changes. We reserve the right to update or migrate the Service to a different technical platform. In such cases, Users may be notified of the need to register a new account to continue making purchases or accessing their order history.

9.4. Right to Use User-Generated Content. By submitting inquiries, feedback, product reviews, or other content to our support team or via the Service, the User grants the Administrator a non-exclusive, royalty-free, and perpetual right to use such content. This includes the right to publish this information anonymously for purposes such as:

• Addressing frequently asked questions (FAQs);

• Providing technical or product advice to other Users;

• Marketing and promotional materials, including product testimonials;

• Improving the functionality of the Service.

We will always ensure that any such publication respects the User’s privacy by removing personal identifiers unless explicit consent for attribution is given.

9.5. Intellectual Property Protection. All Digital Products, descriptions, images, data, and other content available on the Service are protected by copyright. Copying, reproducing, or utilizing this content in any form, in whole or in part, is strictly prohibited without the express written consent of the Administrator, except for "fair use" as permitted under applicable copyright laws (such as the Polish Act on Copyright and Related Rights).

9.6. Assignment of Rights. The Administrator reserves the right to assign or transfer, in whole or in part, any of its rights and obligations under these Terms, including any claims against Users, to a third party.

9.7. Limitation of Liability. The Administrator is not responsible for any events or consequences resulting from the User relying on information not originating directly from the Administrator or not officially published on the Service’s pages. Our liability is limited to the accuracy of the Product and Digital Product descriptions as stated on their respective product pages. The Administrator shall not be held liable for the operation, compatibility, or failures of third-party software and applications.

9.8. Third-Party Links and Opinions. The Service may feature third-party reviews, links to external websites, or third-party materials. The Administrator does not control and is not responsible for the availability, security, or content of these external sites.

10. AMENDMENTS

10.1. We may update these GT&C to reflect changes in law or our services. 

10.2. Any changes will not affect orders already placed. For ongoing services (accounts), users will be notified 14 days in advance via email.

11. DISPUTE RESOLUTION

11.1. We aim to resolve all issues amicably through our support team. We encourage you to contact us first at help@inkbook.eu to resolve any issues. 

11.2. However if you are a Consumer, you also have the right to use the European Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. 

11.3. These terms are governed by the laws of Poland, however, for Consumers residing in other EEA countries, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of the country where the Consumer has their habitual residence. 

11.4. Jurisdiction. For customers outside the EEA, any disputes shall be governed exclusively by Polish law and settled by the courts having jurisdiction over inkBOOK's registered office.

11.5. If any part of these GT&C Regulations is found to be invalid or ineffective by a court or authority, the remaining parts shall remain in full force. We will replace any invalid clause with a valid one that most closely reflects the original commercial intent.

12. ADDITIONAL PROVISIONS

12.1. Users who have questions regarding the Regulations, Products, Digital Products, or other issues related to the Service are requested to send inquiries or comments to the following address: help@inkbook.eu or the Administrator's contact details provided in these Regulations.

12.2. Agreements concluded with Users are recorded in electronic form. The agreement for previous purchases shall be made available at the User's request to the e-mail address assigned to the User's account used during registration in the Service and purchase. In the event of a lack of access to the e-mail address from which you made the purchase, we will require other data for identification purposes – for this purpose, please contact help@inkbook.eu.

12.3. The provisions of the Privacy Policy and cookies policy are an integral part of those General Terms and Conditions.